Privacy Policy

2.1 Account Information: When you create an account, we collect:

• Full name and business name
• Email address and phone number
• Password (encrypted)
• Business address and contact details
• Tax identification numbers (if applicable)

2.2 Payment Information: We collect payment and billing information,including:

• Credit card details (processed securely through payment processors)
• Billing address and payment history
• Bank account information for payouts

2.3 Store and Product Data: If you are a merchant, we have access to:

• Product listings, descriptions, and images
• Inventory and pricing information
• Store customization and design settings
• Customer order data and purchase history

2.4 Usage and Analytics Data: We automatically collect:

• IP address, browser type, and device information
• Pages visited, time spent, and click patterns
• Referring URLs and search terms
• Geographic location data

2.5 Communications: We collect information from:

• Customer support interactions and tickets
• Email correspondence with our team
• Feedback, surveys, and reviews

3.1 Service Delivery:

• Provide, operate, and maintain the Vlinqr platform
• Process transactions and send transaction confirmations
• Manage your account and subscriptions
• Provide customer support and respond to inquiries

3.2 Improvement and Development:

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and testing
• Monitor and analyze trends and user behavior

3.3 Marketing and Communication:

• Send promotional emails and newsletters (with your consent)
• Provide personalized content and recommendations
• Display targeted advertisements on third-party platforms
• Notify you about updates, new features,and special offers

3.4 Security and Fraud Prevention:

• Detect and prevent fraud, abuse, and security incidents
• Verify user identity and prevent unauthorized access
• Comply with legal obligations and enforce our Terms of Service

3.5 Business Operations:

• Process payments and manage billing
• Generate invoices and maintain financial records
• Conduct internal audits and quality assurance

4.1 Service Providers: We share data with trusted third-party service providers who assist us in :

• Payment processing (e.g., Stripe,PayPal)
• Cloud hosting and data storage
• Email delivery and communication services
• Analytics and marketing platforms
• Customer support tools

4.2 Advertising Partners: We may share aggregated or anonymized data with:

• Google Ads, Facebook Ads, and other advertising networks
• Marketing analytics providers
• Social media platforms for targeted advertising

4.3 Legal Compliance: We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Protect the rights, property, or safety of en,our users, or others
• Detect, prevent, or address fraud and security issues

4.4 Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• You will be notified of any such change in ownership or control

5.1 Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly (login, security, session management)
• Performance Cookies: Help us understand how users interact with our platform (Google Analytics)
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for targeted advertising purposes

5.2 Third-Party Tracking: We use third-party tools for analytics and advertising:

• Google Analytics for website traffic analysis
• Facebook Pixel for advertising and remarketing
• Hotjar or similar tools for heatmaps and user recordings

6.1 Security Measures Include:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Regular backups and disaster recovery procedures

7.1 Retention Periods:

• Account Data: Retained while your account is active and for up to 12 months after account deletion
• Transaction Records: Retained for 7 years for accounting and legal compliance
• Analytics Data: Typically anonymized and retained for 26 months
• Customer Support Records: Retained for 3 years for quality assurance
• Marketing Data: Retained until you unsubscribe or for up to 2 years of inactivity

8.1 Access and Portability:

• Request a copy of your personal information
• Export your data in a machine-readable format
• Receive information about how we process your data

8.2 Correction and Deletion:

• Update or correct inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Close your account at any time through account settings

8.3 Marketing and Communications:

• Opt out of marketing emails by clicking "unsubscribe" in any promotional email
• Manage communication preferences in your account settings
• Note: You cannot opt out of essential service-related communications

8.4 Object and Restrict:

• Object to processing of your data for certain purposes
• Request restriction of processing in certain circumstances
• Withdraw consent where processing is based on consent

Notification of Changes: We will notify you of material changes by:

• Sending an email to your registered email address
• Posting a prominent notice on our platform
• Displaying an in-app notification